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Our Policy Page
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Ordering Policy We are very happy to have you as our customer. We will treat all your orders with the utmost courtesy and care. If you have any questions about your order feel free to email or call us. Once your order is received, it will be promptly processed. Be sure to include your correct address and email information. You will receive an email (within 24 hours) confirming your order.
Privacy Policy All information given to Heirloom Elegance will be used for our purposes only. We will never sell, publish, or transfer any of your personal information, for any reason, to a third party.
Order Minimum There is no order minimum.
Shipping and Handling Policy Your order will be shipped as quickly as possible, most within 48 hours. All orders within the U.S.A. will be shipped via the United States Postal Service’s Priority mail. The shopping cart will automatically calculate shipping charges for you (except in the case of orders outside the U.S.A.). We request that all customers consider paying extra for insurance on your order since we cannot be responsible for lost parcels or merchandise damaged during shipping if it is not insured. The shipping and handling charges are as follows: $ 0.00 to $25.00 -------------- $4.00 $25.01 to $50.00 -------------- $5.00 $50.01 to $100.00 ------------ $6.00 $100.01 to $150.00 ---------- $8.00 $150.01 to $199.99 ---------- $10.00 $200.00 and over ----------- shipping is free! For orders placed outside the U.S.A., you will receive an email with shipping and handling charges for your order. If you wish to know the shipping and handling charges on your order ahead of time, you may email us for the information.
Sales Tax We must charge sales tax on any merchandise shipped to a Texas address (current tax is 8.25%). Sales tax will be added to the merchandise total before shipping and handling charges are added. There is no sales tax on merchandise shipped to other states, or shipped outside the U.S.A.
Payment Policy We are as concerned as you are about protecting your credit card information. Therefore, we accept credit cards via PayPal’s secure payment service. If you feel unsure about using this service, you may send in your order and then call us at: (361) 658-7705 with your credit card information. Your credit card information will be kept in strict confidence.
Another option for ordering is to pay by check or money order. If you want to use this method, you may either print out the order form from the shopping cart and mail it to us with your check or money order (please include shipping charges), or place your order through the shopping cart and we will email you with your order total including shipping and handling charges. You may send your check or money order to: Heirloom Elegance 4343 Kostoryz Corpus Christi TX 78415
If paying by check, your order will be shipped to you once your check has cleared our bank. Orders paid by money order will be shipped within 48 hours. Sorry, but we do not accept checks from outside the U.S.A.
Return Policy We pride ourselves on having quality merchandise to satisfy your fine sewing and heirloom needs. All orders received are processed with great care and consideration because your satisfaction is our top priority. Your order is double checked before we pack and send it to you. All cut merchandise (merchandise sold by the yard) is carefully inspected before we cut it for you. Therefore, any cut merchandise such as fabric, lace, ribbon, and anything else sold by the yard cannot be returned. Also, we do not accept returns on patterns, books, magazines, or special orders. However careful, mistakes can still be made, and this is the only reason we accept for returns on this type of merchandise.
Once your order has been received, please check it right away. If any mistakes have been made, or if you are not pleased with your order, call us at (361) 658-7705 or email us at heirloomelegance@yahoo.com within 10 days. We accept returns on regular merchandise (not any cut merchandise, patterns, books, magazines, or special orders) only if you call or email us with your reasons for return within 10 days. Once you call or email us, and we receive your returned merchandise, you will receive an exchange or refund for the cost of the item(s) not including shipping and handling charges. If you do not contact us within 10 days of receipt of your order, your return will be for store credit only. Any returned merchandise must be in its original condition and original packaging or credit/refund cannot be made. We do not credit or refund shipping and handling charges. If merchandise is exchanged, (except in the case of an order mistake on our part) we charge you shipping and handling charges to send you your exchanged merchandise.
Swatch Requests We will be happy to send you a swatch of our lovely fabrics, but please limit them to 6. To ask for swatches, email us at heirloomelegance@yahoo.com. Give us your name and address along with the names and colors of the swatches you want, and we will get them mailed out to you within 48 hours. |